FAQ’s

  • Orders are processed within 1–3 business days. You’ll receive a tracking email once your order ships.

  • U.S. Shipping:

    • Standard: 3–7 business days

    • Express: 1–3 business days

    International Shipping:
    Shipping times vary by country (usually 7–21 business days)

  • Yes! We ship worldwide 🌎
    Shipping cost and delivery time will be shown at checkout.

    • Standard U.S. Shipping: $6

    • Express U.S. Shipping: $15

    • International: Calculated at checkout

  • Once your order ships, you’ll receive an email with a tracking number and link.

  • We accept returns for store credit within 15 days of delivery.

    Items must be unworn, unwashed, and with tags attached.

  • Just go to our Returns page, enter your order number, and follow the steps.

    A shipping label can be provided (cost will be deducted from your store credit).

  • At this time, we offer store credit only, not refunds.

  • Email us at [your email] within 3 days of delivery with photos — we’ll fix it ASAP!

  • If your order hasn’t shipped yet, email us immediately and we will try to help!

  • Most items come in XS–XL (or XS–L depending on the style).

    Please see our Size Guide Page for fit details and size conversions.

  • Some bestsellers may restock!

    Follow us on Instagram or sign up for emails/texts to get notified.

  • Yes! We drop exclusive codes via email + text — join the Soul family to get them first 💌

  • Email us at support@soulboutique.com

    We respond within 24–48 hours (Mon–Fri).